FAQ
Frequently Asked Questions
Everything you need to know about the Snoot Pad — the washable, pheromone-infused dog pee pad.
General
What is the Snoot Pad exactly?
The Snoot Pad is a washable dog pee pad infused with a pheromone scent signal that dogs instinctively recognize as "this is the bathroom." Underneath, four engineered layers provide leak-proof, antimicrobial, anti-slip protection. One pad survives 300+ machine washes — replacing roughly a thousand disposables.
Who is the Snoot Pad suitable for?
Every dog and every stage of life: puppies in potty training, adult rescues that were never housebroken, senior dogs that can't always make it outside, and dogs with medical needs (diabetes, incontinence) that go more often. It's also ideal for apartment living, long workdays, travel, and multi-dog households.
How does the pheromone technology work?
The pads are infused with a scent signal that mimics how dogs naturally mark territory. You smell nothing. Your dog reads it instantly as "this is the bathroom" — no training, no waiting. Most dogs use it the same day.
Does my dog really need no training?
Dogs find the bathroom by smell, not by sight. Disposable pads have no scent signal, which is why dogs walk past them. The Snoot Pad's pheromone signal does the work training normally does — most dogs use it on day one. Every order also includes our free potty training e-book if you want to reinforce the habit.
Product
What makes the Snoot Pad different from disposable pads?
Three things. First, the pheromone signal means dogs actually use it — disposables are hit or miss. Second, the 4-layer construction holds up to 10x more liquid, with a 100% waterproof bottom layer so nothing reaches your floor. Third, it's washable 300+ times, so one purchase replaces $80–100 per month of disposable spend.
Is it really chew-proof?
Yes. The fabric is military-grade and built for chewers, scratchers, and diggers. No material on Earth is truly indestructible, but one Snoot Pad outlasts a thousand disposables — and our damage-related return rate is under 0.5%.
Will my house smell like dog pee?
No. The antimicrobial layer breaks down odor-causing bacteria at the source, and liquid is locked away on contact by the absorbent core. Between washes, your house smells like your house.
Does the pad slide on hard floors?
No. The anti-slip base locks the pad in place on tile, hardwood, and laminate — it stays put even during full-speed zoomies, and the corners stay flat after 40+ washes.
Which size do I need?
Small (16x24 in) for toy breeds up to 15 lbs, Medium (28x32 in) for breeds 15–40 lbs, and Large (32x35 in) for dogs over 40 lbs. Every size costs the same — a bigger dog shouldn't pay more for comfort.
How many pads do I actually need?
Most customers choose the Buy 2 Get 2 Free set: two pads down, two in the wash — never caught short. Bigger homes, multiple dogs, or high-volume dogs go for Buy 3 Get 3 Free: full home coverage plus a rotation that means laundry never runs your schedule.
Care & Guarantee
How do I wash the Snoot Pad?
Machine wash on a normal cycle with regular detergent. Tumble dry low or hang dry — it's ready to use again in under an hour. Each pad lasts 300+ washes: over a year of daily use.
How does the 90-day guarantee work?
If your dog doesn't use it or you're not completely happy, send it back within 90 days for a full refund — no questions, no hoops. Fewer than 0.5% of orders ever come back, but the guarantee is there in case you're one of them.
What if my product arrives damaged?
Please contact us directly at support@hisnoot.com if your item has been delivered damaged. We will arrange a replacement or refund and send you a return label for the damaged product.
Shipping & Returns
How long does shipping take?
Orders ship free from our US warehouse in Wisconsin and typically arrive within 2–3 business days. High-demand color and size combinations may take up to 5 additional days — this is always shown before you order.
How much does shipping cost?
Nothing. Shipping is free on every order, with no minimum.
What is your return policy?
Every order is covered by our 90-day money-back guarantee. Return the product within 90 days of delivery for a full refund. Contact our support team to start a return — we make it easy.
How do I initiate a return?
Please contact our customer service team at support@hisnoot.com with your order number. We will send you detailed instructions.
How long does it take to process a return or refund?
Once we receive your return, we will inspect the item and process your refund within 14 business days. Refunds are made to the original payment method.
Still Have Questions?
Our team is happy to help.
Customer Support: support@hisnoot.com
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (local U.S. time)
RSK Group LLC
312 W 2nd St Unit A9223, Casper, WY 82601 USA